Shipping policy

Thank you for choosing EMILY PAMELA UNKOVICH, a New Zealand-based online fashion store specializing in apparel sales. We strive to deliver every customer’s clothing orders with precise processing, secure packaging and reliable logistics arrangements. Our core goal is to ensure all purchased garments arrive in pristine condition within our standard delivery window. This official shipping policy governs all logistics procedures for our clothing orders, covering order handling, shipping billing, delivery schedules, parcel tracking, address liability, transit issue handling, product maintenance guidelines and cross-border shipping regulations.

1. Order Processing Time

All verified and fully paid apparel orders will undergo standard internal processing within 1 to 5 business days after order confirmation. This process includes order data verification, garment quality checks, classified sorting and secure sealed packaging. Business days exclude weekends and all national public holidays observed in New Zealand, during which all order processing operations will be paused. During peak shopping seasons and high-order-volume periods, processing timelines may be moderately extended. We will send formal email notifications to all customers in the event of substantial processing delays.

2. Shipping Rates and Delivery Estimates

Shipping fees for every order are calculated individually based on package weight, overall dimensions, item quantity and final delivery location. All applicable shipping charges will be clearly displayed on the checkout page prior to payment confirmation, with zero hidden fees or additional surcharges.
Our standard shipping duration for all clothing items is 15 business days. All published delivery times serve only as estimated references and are not guaranteed delivery deadlines. Actual transit times may fluctuate due to external uncontrollable factors, including logistics carrier operational delays, customs clearance hold-ups, adverse weather patterns, regional logistical restrictions and public holiday logistics suspensions.

3. Shipment Confirmation and Order Tracking

Once our warehouse completes full packaging procedures and officially dispatches your order, you will receive an automated shipment confirmation email from our official support mailbox. This notification will contain valid tracking credentials and access channels for you to monitor your parcel’s real-time logistics status.
Tracking system information will not update instantly after dispatch. Typically, fully functional tracking details will be activated and accessible for customer inquiry within 24 to 48 hours after the parcel leaves our warehouse facility.

4. Incorrect Address Disclaimer

Customers are solely responsible for submitting accurate, complete and deliverable recipient information, including full residential addresses, valid contact numbers and correct recipient names during checkout. All parcels are dispatched strictly according to the shipping details provided by the customer.
EMILY PAMELA UNKOVICH accepts no liability for misdelivery, failed delivery attempts or lost parcels resulting from inaccurate, incomplete or invalid customer-provided shipping information. Any package returned to our warehouse due to address errors will require the customer to cover all associated reshipping costs for re-delivery.

5. Lost or Damaged Packages

If your parcel encounters transit abnormalities and fails to arrive by the expected delivery date, please reach out to our support team within 3 business days to initiate a formal logistics investigation.
Should your clothing items arrive with physical damage or compromised packaging caused by transit handling, you must contact our customer service within 24 hours of receiving the package. Clear photographic evidence of the damaged merchandise and original outer packaging is required for case verification. Our team will review your submission promptly and resolve the issue in the most efficient manner possible.

6. Apparel Care and Usage Notice

Every garment sold in our store is fitted with professional care labeling that outlines standardized washing, drying, ironing and daily wear maintenance protocols. We strongly encourage all customers to adhere strictly to these tailored care instructions to preserve the quality, fit and appearance of their clothing items.
We do not assume responsibility for garment damage including fading, shrinking, fabric tearing and structural deformation caused by improper cleaning methods, incorrect drying processes, unauthorized alterations or any form of negligent product misuse.

7. International Shipping and Customs Notice

Cross-border shipments of our apparel products may be subject to local import duties, customs taxes and official inspection fees based on the trade regulations of the receiving country. All such additional customs charges are the exclusive responsibility of the customer and are not incorporated into product pricing or standard shipping fees.
It is the customer’s obligation to understand and comply with local import rules and commodity restrictions for their destination region. We will not be held accountable for parcel detention, mandatory returns or confiscations arising from non-compliance with overseas customs policies.

8. Contact Information

For any inquiries, clarifications or support requests related to this shipping policy, order processing progress, logistics delivery status or post-shipment issues, please connect with our official support team via the contact details below:
Trade Name: EMILY PAMELA UNKOVICH
Physical Address: 7 Johnson Street, Manawatū-Whanganui, Bulls 4818, New Zealand
Phone Number: +64 21 690 0421
Email: support@emilyfashion.shop